Page 14/13
Q
UESTIONS
?
Phone 1.800.236.2812 Email ARQIP@request.com
WWW
.
REQUEST
.
COM
- Download and run the ARQ Crestron demo program available on our web site
on both the touch screen and the Control Processor. This will eliminate any
errors made when integrating the AudioReQuest Macro into your Crestron
program and will make debugging easier.
c. Getting garbage text or lines not refreshing on Crestron Touch panels:
- If you have a ‘busy’ system (lot’s of touch panel, lighting, etc) and are
plugged into a built in Serial Port on the back of a CNMSX control series
processor then you are most likely overflowing the buffer (255 Bytes) that
goes with the internal serial port. The best way to fix this is to add an
internal CNX-COM2 card. This problem has been fixed on the “2” series of
processors from Crestron as each Serial Port has an 8k buffer.
d. When I integrate the AudioReQuest Crestron Demo Program into my
Crestron program all the touch panels flip to the AudioReQuest pages:
- This is because AudioReQuest actually flips the pages of its macro. This is to
make sure that the two systems are in synch. See the page flip section of the
Two-way Serial Control portion of this document for details on buffering the
page flips to be touch panel specific.
- This problem has been fixed in version 1.6.0 of the AudioReQuest firmware.
Check www.request.com
for a new Macro and demonstration program.
e. Sometimes the time stops elapsing and buttons stop responding on a
Crestron Touch panel:
- This is because older versions of the AudioReQuest Crestron macro actually
drive the page flips. If the AudioReQuest is in ‘Navigator’ mode and the
Crestron Touch panel is on the ‘Player’ page then nothing will work. Double
check that the Crestron panels and the AudioReQuest are “in synch”, i.e. both
on Player.
f. The whole macro seems really sluggish. The text is being drawn slowly
on the touch screens:
- If there are a lot of touch panels attached to one control processor then make
sure you are using an “Indirect Text Broadcast” to send the serial data out to
the touch panels. This does a broadcast of serial text to all of the touch
panels instead of sending each line to each touch panel individually.
g. When I go into the ARQ-Crestron Macro on my touchpanel nothing
happens:
- When you go into the Macro be sure to pulse the [START-SERIAL-
COMMUNICATIONS] signal. This should update all the information on the
touch panel, as well as flip it to the correct screen.
- You may also want to try to navigate. Occasionally after a program or
touchpanel loading, the indirect text doesn’t update automatically.
h. What do I do if I go through all of these and I still can’t get it to work?
- Call us at 1-800-236-2812 and we would be glad to help you!
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentários a estes Manuais